Get to know our veterinary team
We are solely dedicated to your pet’s care! We look forward to getting to know you, and we hope you’ll take the time to scroll down and get to know us.
Our Founders
Our Veterinarians & Staff
Dr. Hannah Poole, DVM
Dr. Hannah Poole is a Florida native who graduated from the University of Florida College of Veterinary Medicine in 2018. Dr. Poole has always dreamed of becoming an emergency veterinarian, even back in elementary school, when she would insist that her older sister watch Emergency Vets on Animal Planet with her nonstop. After completing vet school, Dr. Poole moved to the Pacific Northwest and completed a rotating internship with Seattle Veterinary Specialists in 2019. Following her intern year, Dr. Poole joined a large specialty hospital and spent the next 5 years further refining her skills and strengthening her love for emergency medicine. Her favorite cases to treat include acute kidney injuries, trauma, and toxicities. She also developed a special interest in extracorporeal therapies and is a part of the extracorporeal program (dialysis, hemoperfusion, and therapeutic plasma exchange). Dr. Poole has many interests, but her favorite part of coming to work each day is connecting with families and working as a team to achieve the best possible outcome for their furry loved ones.
When not at work, Dr. Poole loves to hike, camp, travel, and enjoy live music. She has two rescue cats and a tiny lab/rottweiler/pitbull mix (who tends to have a lot of opinions).
Justina H, Office Manager
Office Manager
With over a decade of experience in the emergency and specialty veterinary field, I’ve learned to embrace the chaos, adapt to the unexpected, and always make time for a quick cuddle with a furry friend. I’m proud to be part of this incredible team led by Shannan and Mitchell, whose vision and passion have truly transformed veterinary care. Working alongside them for the past ten years has been an inspiring journey, and I’m thrilled to contribute to their mission of redefining exceptional medicine.
At home, I fully embrace my role as a crazy cat lady with a minor in Rottweilers. Sharing my life with three cats and three Rottweilers means there’s never a dull moment—and plenty of personalities to keep me on my toes.
I’m deeply committed to the “why” behind what we do, always staying grounded in our mission to provide outstanding care for pets and their families. Whether it’s managing a hectic day at the hospital, finding ways to support my team, or going the extra mile for clients, I strive to bring passion, humor, and heart to everything I do.
Katie E, Assistant Practice Manager
Growing up in California’s Central Valley, Katie Ellefson’s love for animals and people was evident from an early age. Her journey into animal care began at just nine years old when she started raising guide dogs for the blind. Through this experience, which continued throughout her high school years, Katie developed a deep appreciation for animal behavior, training, and the profound connection between humans and animals.
This early exposure to the human-animal bond inspired Katie to explore psychology – both human and animal – and to dedicate her time to volunteering with local rescues and animal shelters. Working with animals in need strengthened her training and communication skills, particularly through her work with service dogs, where she witnessed firsthand how animals can transform lives.
Katie’s passion for veterinary medicine stems from a heartfelt desire
to empower pet owners to care for their animals with confidence and compassion. In her professional role, she strives to create a welcoming environment for pets and their families, prioritizing comfort and understanding. Katie is particularly passionate about enhancing communication between veterinary teams and pet owners, believing that collaboration is key to ensuring the best outcomes for furry family members.
Outside of work, Katie loves delving into a wide range of genres of books and novels. She enjoys exploring new TV shows and series, always on the lookout for the next binge-worthy story. As the wife of a dedicated baseball fan, she treasures game days spent cheering for her favorite team alongside her husband.
At home, Katie’s world revolves around her beloved pets—a lively trio of French Bulldogs and two affectionate cats. Her happiest moments often include curling up in a cozy “cuddle puddle” with her fur family, unwinding, playing games, and savoring the simple joys of life surrounded by the unconditional love of her animals.